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This page sets out the terms under which qq99 operates and the rights available to you as an account holder. Availability depends on local law and eligible regions — read through to understand how policy applies to your account, what we collect, and how to raise a question through the correct channel.
qq99 operates under a policy framework designed around account transparency and user control. The terms on this page govern your use of the platform, including account creation, wallet transactions conducted via DuitNow or GrabPay, and access to game content supplied by studios in our catalogue. All terms are read alongside the laws applicable in your region — we do not override local regulation, and where a term conflicts with the law in your eligible jurisdiction, local law prevails. We publish these terms in plain language so you understand the conditions before you commit to any action on the platform. Policy changes are communicated through the notification path visible after you log in. We do not apply retroactive changes to completed transactions. If you transact through DuitNow or GrabPay, the transaction record retained in your account wallet remains your reference. You may request a copy of that record at any time through the support channel listed on this page. This policy does not extend to third-party services linked from the platform — each of those carries its own terms.
The scope of this policy is specific — it applies to what happens inside your qq99 account and on the platform surfaces we control. Understanding the boundaries helps you direct questions to the right place and avoid confusion when a third-party service is involved.
Policy covers login, session management and the account dashboard you reach after authentication. Controls visible inside your dashboard — including session history and wallet balance — fall within this policy's scope.
Deposits and withdrawals processed through DuitNow or GrabPay are covered. The record of each transaction is held in your account wallet and is available for review. Processing on the payment provider's side follows that provider's own terms.
Game content supplied by studios in our catalogue — including titles available in the lobby — is subject to this policy with respect to fair access and session integrity. RTP data is displayed only where the game's studio or provider exposes it.
External links, affiliated sites and payment processors outside the DuitNow and GrabPay rails we have configured are not governed by this policy. Consult each third party's own documentation for the terms that apply to those interactions.
Knowing what you can ask for — and where to ask — makes the policy useful rather than decorative. Under these terms, you hold several concrete rights relating to your account records and how your information is handled. You may review the transaction history held in your wallet at any time by logging in and navigating to the account dashboard. If a record appears incorrect, you can raise a correction request through the support channel; we will review it against the transaction log on our side. You may also request a summary of the account data we hold about you — submit that request via the contact route listed in the support section below. If you wish to close your account, that option is available through account settings, and we will confirm the closure and data-retention period in writing via the registered contact address on your account profile.
Transaction history and session logs are visible in the account dashboard after login. No separate request is needed — the data is there when you need it.
If registered details such as your contact address or wallet identifier appear wrong, contact support with the correction. We match it against the verification data held on the account before updating.
You may ask for a summary of data we hold on your account. Send the request through the support contact path below and we will respond to the registered address on your profile.
Account closure can be initiated from account settings. We confirm the closure in writing and specify the retention period that applies to transaction records under our policy.
Policy questions, data requests and account correction submissions each have a specific contact path. Using the right route gets your question to the team that handles it — account-related requests go through the account dashboard, while formal policy correspondence uses the written contact address below.
Open the live chat widget from any page on the platform. This route handles account access questions, wallet record queries and session clarifications. The current availability window is shown inside the chat panel when you open it.
For formal data requests or written policy correspondence, use the email address listed in your account's contact section after login. We acknowledge receipt and provide a reference number for tracking.
Most account-level policy actions — reviewing transaction records, initiating closure, checking notification history — are handled directly inside the dashboard. Log in and follow the account settings path shown there.
The way we manage your account information is shaped by the same logic as the policy itself — visible, accountable and limited to what the platform needs to function. We hold transaction data from DuitNow and GrabPay sessions within the account record for as long as the account remains active and for the retention period that follows closure, as specified at the time of closing. Cookies are used for session continuity and fraud-pattern detection; the cookie notice visible on first visit lets you review the categories in use. Account security controls — including session timeout and login verification — are configured at the platform level and visible in your account settings. If you want to understand what is retained and for how long, the written contact route is the correct path.
Records of DuitNow and GrabPay transactions are retained for the active life of the account plus the closure retention period. The exact period is confirmed in the closure notice we send to your registered contact address.
We use session and security cookies to keep your login state and detect unusual patterns. The cookie categories and their purposes are listed in the notice shown on first visit. You can revisit that notice through the footer link.
Session timeout intervals and login verification settings are visible in your account settings panel. We do not send unsolicited requests for your password or wallet PIN through any channel — report such contacts to support immediately.
When terms change, the update notification appears in the dashboard after your next login. Continued use of the account after that point constitutes acceptance of the revised terms, so we recommend reviewing the notification before proceeding.
If a question about the policy, your data or your account rights is not answered elsewhere on this page, check the items below. These cover the points we hear most often through the support channel.
Availability and the terms that apply depend on local law and the eligible region you are in. Where local regulation differs from a term on this page, local law takes precedence. Access is available only where local law permits — check your region's applicable rules if you are unsure.
Your transaction history is visible in the account dashboard after login — no separate request is needed for a standard view. If you need a formal record for another purpose, contact support through the email route and reference your account ID in the message.
Yes. If a detail such as your registered contact address or wallet identifier is wrong, raise it through the live chat or email contact route. We verify the correction against your account's original verification data before updating the record.
Transaction records and session logs are retained for the closure retention period specified in your account closure notice. We confirm the period in writing when the closure is processed. After that period, data is removed in line with our internal retention schedule.
A notification appears in your account dashboard after your next login following any change. We do not apply changes to transactions that were already completed before the update date. Reviewing the notification before continuing is the practical way to stay current.
Studios such as Microgaming and Habanero supply game content to the lobby. Our policy governs your access to that content and your session on the platform. The studios' own terms govern their software. Where RTP data is shown, it comes directly from the studio or provider's own disclosure.