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This page sets out how qq99 handles the account information you share with us — including how you access your wallet, the payment methods you use such as DuitNow and GrabPay, and the choices you have over your own records. We handle this plainly: you should know what we hold, why we hold it, and how to act on it.
When you open an account with qq99, we collect the details you provide during registration — your contact information, login credentials and the payment methods you connect, which may include DuitNow transfers, GrabPay transactions or other locally available channels. We also record activity generated by your session: pages visited, wallet actions taken and device signals passed by your browser. This data is used to operate your account, process transactions you initiate, verify your identity where required, and respond to support requests you raise with us. We do not sell your personal data to third parties for their own marketing. Where we share data with service partners — for example, payment processors handling your DuitNow or GrabPay transaction — we do so only to the extent necessary to complete that service. Data collected through your account is subject to applicable local law in Malaysia, and how we handle it may vary depending on the eligible region and legal requirements in force at the time. If you have questions about what data we hold on your account, the contact routes listed further down this page are the right starting point.
When you initiate a DuitNow transfer, the transaction reference and amount are recorded in your account wallet history. This is necessary for us to reconcile your account and handle any dispute you raise.
GrabPay deposits are processed by the payment provider. We receive confirmation of the transaction outcome only — not your full GrabPay credentials — and we store that confirmation against your account record.
Browser type, device identifiers and session timestamps are logged to maintain account security. These signals help us detect unusual access patterns and protect your wallet from unauthorised activity.
Account data is retained for as long as your account remains active and for a period thereafter as required by applicable law. You may request information about the retention period relevant to your account via our support channel.
This policy applies specifically to data qq99 collects and processes through your account on qq99. It does not extend to every service or link you may encounter when using the platform. Understanding the boundary helps you know when this policy protects you and when another party's terms are relevant instead.
Your login credentials, session activity and wallet records fall fully within this policy. Any changes to your account details, password or linked payment method are covered by the data handling practices described here.
Deposits and withdrawals processed through qq99 — including DuitNow and GrabPay flows — are covered. The transaction record in your account wallet is part of the data we hold and can be reviewed upon request.
Pages, game lobbies and promotional content published directly on qq99 fall within this policy's scope for analytics and session data. Content you access does not create a separate data relationship outside this policy.
Payment processors, game studios and external links operate under their own privacy terms. Once a DuitNow transfer leaves our platform for the payment network, that leg of the transaction is governed by the processor's own policy — not ours.
Your account is yours to manage. Under this policy, you have several practical actions available — and none of them require you to contact a lawyer or submit a formal legal filing. The clearest starting point is your account dashboard, where transaction records and profile details are visible after login. If something looks wrong — an address, a contact number, a linked payment entry — you can raise a correction request through our support channel and we will review it against the records we hold. You may also ask what categories of data we hold on your account, and we will respond through the same channel. Where local law in Malaysia grants additional rights regarding data access, portability or deletion, we will handle those requests in line with legal requirements applicable at the time. We aim to acknowledge your request promptly; how long resolution takes depends on the nature and complexity of what you ask.
Your account dashboard shows your transaction history, wallet balance and session log after login. For a broader record of what data we hold, submit a request through our support contact and we will compile the relevant account data.
If your registered contact information or payment-linked details are inaccurate, contact support with the correct information and the account field you need updated. We will verify and apply the correction.
Any question about how we use your data — why we collected it, who we shared it with, how long we keep it — can be directed to our support team. We will route the question to the right person and respond through the same channel.
For issues that go beyond a single data field — such as a request to understand the full scope of processing on your account — reach out via live chat or the contact form. The response path is shown in the Support section below.
If you have a question about this policy, need to raise a correction or want to understand how your account data is handled, the paths below are the right places to start. We keep these routes separate so that privacy and account questions reach the right team without delay.
The live chat option is available from the account area. Use it for time-sensitive questions — such as a transaction you do not recognise in your wallet history or an access issue connected to your account data.
For detailed privacy requests — such as a record review or a correction to your registered details — use the contact form on qq99. Include your account identifier and a clear description of your request so we can route it correctly.
Many privacy-related queries can be self-served. After login, your dashboard shows current wallet records, linked payment methods and session history. Check there first before raising a support request — it covers most routine questions.
Handling account data carefully is not a policy formality for qq99 — it is part of how the platform is built. Your account credentials are stored using standard encryption practices. Session tokens are time-limited so that an inactive session does not remain open indefinitely on your device. When you transact via DuitNow or GrabPay, only the outcome confirmation is stored on our side; the full payment credential stays within the payment provider's system. Cookies used on qq99 serve two functions: keeping you logged in across page loads and collecting anonymous session analytics that help us improve the account flow. We do not use third-party advertising cookies to profile you across other sites. If you want to adjust cookie behaviour, your browser settings are the right tool — and the effect on your session is shown in your account after the next login.
Credentials are stored encrypted. Session tokens expire on inactivity. If you believe your account has been accessed without your knowledge, contact support immediately using the live chat route — the team can review your session log and flag any anomaly.
We use session cookies necessary for account function and anonymous analytics cookies that help us understand how the account flow is used. We do not use advertising cookies that track you outside qq99. Cookie preferences can be managed in your browser.
Active account data is retained while your account is open. After account closure, we retain what applicable law requires and delete the rest in line with our internal schedule. You may ask about the retention period specific to your account via the contact form.
When this policy changes materially, we will notify you through your account — either via an in-app message or a notice shown on next login. The current version is always the one published at qq99/privacy-policy/ and the effective date is shown at the top of that page.
These are the questions we get most often about how qq99 handles account data. If your question is not here, the contact routes in the Support section above are the right next step.
We collect the details you provide at registration — name, contact information and login credentials — plus transaction records generated when you use your wallet. Payment method signals, such as DuitNow or GrabPay confirmation data, are recorded against your account as part of that transaction record.
We share data with service partners only when needed to operate your account — for example, a payment processor handling your DuitNow transfer receives what it needs to complete that transaction. We do not sell account data to third parties for their own marketing or profiling purposes.
Your account dashboard shows transaction history, wallet records and session activity after login. For a broader picture — categories of data, retention periods, third parties involved — submit a request via the contact form on qq99 and we will compile the relevant information.
Yes. If your registered contact details, linked payment entry or any other account field is inaccurate, raise a correction request through our live chat or contact form. Include the field you need updated and the correct value; we will verify and apply the change.
We retain data for the period required by applicable law in Malaysia after account closure, then delete what is no longer legally necessary. The specific retention period relevant to your account can be confirmed by submitting a request via the contact form.
The payment processor handles your DuitNow or GrabPay credentials. qq99 receives only the transaction outcome — confirmed, failed or pending — and records that against your wallet. We do not store your full payment credentials on our side.
Use the contact form at qq99 with a clear description of your concern and your account identifier. For urgent issues — such as suspected unauthorised access — use live chat so the team can review your session log without delay. We will acknowledge your request and follow up through the same channel.